GROUNDWORK — 16V644000: Doors, windows and body recall for MAZDA MAZDA3 and 4 other models MAZDA MAZDA3 and 4 other models: check the listed vehicles, the reported issue and the manufacturer remedy for 16V644000. Keep the official status and service answers in one private record. Campaign: 16V644000 Official record checked: 2026-10-19T20:40:40.605Z Official campaign: https://api.nhtsa.gov/recalls/campaignNumber?campaignNumber=16V644000 Official VIN lookup: https://www.nhtsa.gov/recalls LISTED VEHICLES (VIN confirmation required) 2010 MAZDA MAZDA3 2012 MAZDA MAZDA5 2011 MAZDA MAZDA3 2013 MAZDA MAZDA3 2013 MAZDA MAZDA5 2014 MAZDA CX-5 2012 MAZDA MAZDA3 2011 MAZDA MAZDASPEED3 2010 MAZDA MAZDASPEED3 2012 MAZDA MAZDASPEED3 2013 MAZDA CX-5 2014 MAZDA MAZDA5 2015 MAZDA MAZDA5 2015 MAZDA CX-5 2016 MAZDA CX-5 2016 MAZDA CX-3 2013 MAZDA MAZDASPEED3 OFFICIAL REPORTED ISSUE Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly. OFFICIAL REPORTED CONSEQUENCE If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury. OFFICIAL REPORTED REMEDY Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H. OFFICIAL NOTES Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov. OWNER PREPARATION Identify the affected feature from the report. Do not deliberately test a trapping, detachment or unexpected-opening hazard. REMEDY TIMING IN THE DATED SOURCE The source describes a pending remedy or parts The dated official record describes development, future availability or a later remedy step. It does not establish today’s parts or appointment availability. Confirm the current remedy and any interim instructions with the manufacturer. Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. Current availability for your VIN: unconfirmed. YOUR SERVICE QUESTIONS 1. Does the manufacturer confirm that campaign 16V644000 applies to this VIN, including the report’s equipment and production restrictions? A matching model and year is only a starting point. The official lookup or manufacturer must establish the individual vehicle’s status. Discussion status / answer: __________ 2. The source describes a pending remedy or parts. What is available now for this VIN, and which interim instructions still apply? The dated official record describes development, future availability or a later remedy step. It does not establish today’s parts or appointment availability. Confirm the current remedy and any interim instructions with the manufacturer. Discussion status / answer: __________ 3. Which door, window, latch or body component is covered, and what interim use instructions apply? Compare the answer with the reported component: STRUCTURE:BODY:HATCHBACK/LIFTGATE. Discussion status / answer: __________ 4. Which items in the reported replacement remedy for 16V644000 were replaced, and are they identified on the work order? Keep the replaced items and the campaign number together so that a later visit can distinguish recall work from other repairs. Discussion status / answer: __________ 5. What dated document records the remedy performed under 16V644000, and what should I do if the reported concern remains? Keep campaign completion and unresolved symptoms as separate questions. A saved worksheet or booked appointment does not establish a repair. Discussion status / answer: __________ OFFICIAL LOOKUP DECISIONS Not checked or unavailable: eligibility remains unconfirmed; use the official lookup or manufacturer. Campaign listed as open: confirm current instructions, availability and remedy arrangements. Campaign not listed as open: reconcile repair history and lookup coverage with the manufacturer if needed. A zero-open result does not diagnose symptoms. Work order records completed recall work: keep the exact campaign and dated remedy record; report unresolved symptoms separately. YOUR RECORD Check date: __________ Official lookup result: __________ Service arrangement: __________ Existing observation: __________ Questions and work-order notes (no VIN or plate needed): __________ LOOKUP LIMITS A model/year match does not establish VIN eligibility. The official lookup may omit completed recalls, some recent campaigns or recalls outside its coverage. The listed defect does not prove the cause of a symptom on your vehicle. This guide supports owner preparation and does not provide a repair procedure.