GROUNDWORK — 19V398000: Equipment and vehicle information recall for FORD F-450 and 2 other models FORD F-450 and 2 other models: check the listed vehicles, the reported issue and the manufacturer remedy for 19V398000. Keep the official status and service answers in one private record. Campaign: 19V398000 Official record checked: 2026-10-19T20:40:36.141Z Official campaign: https://api.nhtsa.gov/recalls/campaignNumber?campaignNumber=19V398000 Official VIN lookup: https://www.nhtsa.gov/recalls LISTED VEHICLES (VIN confirmation required) 2019 FORD F-450 2018 FORD F-550 2019 FORD F-550 2018 FORD F-450 2019 FREIGHTLINER BUSINESS CLASS M2 2018 FREIGHTLINER BUSINESS CLASS M2 OFFICIAL REPORTED ISSUE LGE Coachworks, Inc. (LGE Coachworks) is recalling certain 2018-2019 Ford E-450, F-550, and Freightliner M2-based vehicles equipped with ASA Electronics Voyager back-up camera displays. The displays may unexpectedly revert back to the factory default settings which may cause the camera image to be reversed. OFFICIAL REPORTED CONSEQUENCE The driver may inadvertently turn the wrong direction to avoid an object behind the vehicle, increasing the risk of a crash. OFFICIAL REPORTED REMEDY ASA will notify LGE Coachworks owners, and dealers will replace the displays, free of charge. The recall began May 9, 2019. Owners may contact ASA customer service at 1-800-384-4400 or LGE Coachworks at 1-800-209-3985. OFFICIAL NOTES Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov. OWNER PREPARATION Compare the report with vehicle documents and existing records. Avoid a physical test intended to reproduce the reported hazard. REMEDY TIMING IN THE DATED SOURCE Confirm current remedy arrangements The source does not explicitly establish current remedy availability. Ask the manufacturer about the applicable remedy, required parts or software, appointment arrangements and any interim instructions. Current availability for your VIN: unconfirmed. YOUR SERVICE QUESTIONS 1. Does the manufacturer confirm that campaign 19V398000 applies to this VIN, including the report’s equipment and production restrictions? A matching model and year is only a starting point. The official lookup or manufacturer must establish the individual vehicle’s status. Discussion status / answer: __________ 2. What remedy, required parts or software, and appointment arrangements are currently available for this VIN, and which interim instructions apply? The source does not explicitly establish current remedy availability. Ask the manufacturer about the applicable remedy, required parts or software, appointment arrangements and any interim instructions. Discussion status / answer: __________ 3. Which exact equipment or vehicle-information item is covered, and what evidence confirms the specified remedy? Compare the answer with the reported component: EQUIPMENT. Discussion status / answer: __________ 4. Which items in the reported replacement remedy for 19V398000 were replaced, and are they identified on the work order? Keep the replaced items and the campaign number together so that a later visit can distinguish recall work from other repairs. Discussion status / answer: __________ 5. What dated document records the remedy performed under 19V398000, and what should I do if the reported concern remains? Keep campaign completion and unresolved symptoms as separate questions. A saved worksheet or booked appointment does not establish a repair. Discussion status / answer: __________ OFFICIAL LOOKUP DECISIONS Not checked or unavailable: eligibility remains unconfirmed; use the official lookup or manufacturer. Campaign listed as open: confirm current instructions, availability and remedy arrangements. Campaign not listed as open: reconcile repair history and lookup coverage with the manufacturer if needed. A zero-open result does not diagnose symptoms. Work order records completed recall work: keep the exact campaign and dated remedy record; report unresolved symptoms separately. YOUR RECORD Check date: __________ Official lookup result: __________ Service arrangement: __________ Existing observation: __________ Questions and work-order notes (no VIN or plate needed): __________ LOOKUP LIMITS A model/year match does not establish VIN eligibility. The official lookup may omit completed recalls, some recent campaigns or recalls outside its coverage. The listed defect does not prove the cause of a symptom on your vehicle. This guide supports owner preparation and does not provide a repair procedure.