GROUNDWORK — 23V218000: Electrical systems and batteries recall for KIA SOUL EV KIA SOUL EV: check the listed vehicles, the reported issue and the manufacturer remedy for 23V218000. Keep the official status and service answers in one private record. Campaign: 23V218000 Official record checked: 2026-10-19T20:39:11.687Z Official campaign: https://api.nhtsa.gov/recalls/campaignNumber?campaignNumber=23V218000 Official VIN lookup: https://www.nhtsa.gov/recalls LISTED VEHICLES (VIN confirmation required) 2018 KIA SOUL EV 2019 KIA SOUL EV 2017 KIA SOUL EV 2016 KIA SOUL EV 2015 KIA SOUL EV OFFICIAL REPORTED ISSUE Kia America, Inc. (Kia) is recalling certain 2015-2019 Soul EV vehicles equipped with an E400 battery. The high-voltage battery pack may experience an electrical short-circuit while driving. OFFICIAL REPORTED CONSEQUENCE A battery electrical short-circuit increases the risk of a fire. OFFICIAL REPORTED REMEDY Dealers will update and/or replace the battery management system and software, as necessary, free of charge. The new software will illuminate the EV warning light, limit charging capacity, and reduce vehicle power if abnormal voltage is detected. If this occurs, the battery will be replaced, free of charge. Owner notification letters were mailed August 18, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC267. OFFICIAL NOTES Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov. OWNER PREPARATION Keep existing warnings or observations for service. This guide does not ask you to probe wiring, disconnect a battery or open a high-voltage assembly. REMEDY TIMING IN THE DATED SOURCE Confirm current remedy arrangements The source does not explicitly establish current remedy availability. Ask the manufacturer about the applicable remedy, required parts or software, appointment arrangements and any interim instructions. Current availability for your VIN: unconfirmed. YOUR SERVICE QUESTIONS 1. Does the manufacturer confirm that campaign 23V218000 applies to this VIN, including the report’s equipment and production restrictions? A matching model and year is only a starting point. The official lookup or manufacturer must establish the individual vehicle’s status. Discussion status / answer: __________ 2. What remedy, required parts or software, and appointment arrangements are currently available for this VIN, and which interim instructions apply? The source does not explicitly establish current remedy availability. Ask the manufacturer about the applicable remedy, required parts or software, appointment arrangements and any interim instructions. Discussion status / answer: __________ 3. Which electrical component or software function is covered, and what interim charging, parking or use instructions does the manufacturer give? Compare the answer with the reported component: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY. Discussion status / answer: __________ 4. If an inspection determines which work is needed, what was inspected, what was found, and which corrective work followed? Ask for the inspection result as well as the final action. A parts list alone may not describe an inspection-based remedy. Discussion status / answer: __________ 5. Which module and software completion record demonstrate that the update for 23V218000 was applied? Ask the service provider how the campaign-specific software remedy is documented. A dashboard reset is not evidence of the specified update. Discussion status / answer: __________ 6. Which items in the reported replacement remedy for 23V218000 were replaced, and are they identified on the work order? Keep the replaced items and the campaign number together so that a later visit can distinguish recall work from other repairs. Discussion status / answer: __________ 7. What dated document records the remedy performed under 23V218000, and what should I do if the reported concern remains? Keep campaign completion and unresolved symptoms as separate questions. A saved worksheet or booked appointment does not establish a repair. Discussion status / answer: __________ OFFICIAL LOOKUP DECISIONS Not checked or unavailable: eligibility remains unconfirmed; use the official lookup or manufacturer. Campaign listed as open: confirm current instructions, availability and remedy arrangements. Campaign not listed as open: reconcile repair history and lookup coverage with the manufacturer if needed. A zero-open result does not diagnose symptoms. Work order records completed recall work: keep the exact campaign and dated remedy record; report unresolved symptoms separately. YOUR RECORD Check date: __________ Official lookup result: __________ Service arrangement: __________ Existing observation: __________ Questions and work-order notes (no VIN or plate needed): __________ LOOKUP LIMITS A model/year match does not establish VIN eligibility. The official lookup may omit completed recalls, some recent campaigns or recalls outside its coverage. The listed defect does not prove the cause of a symptom on your vehicle. This guide supports owner preparation and does not provide a repair procedure.