GROUNDWORK — 23V744000: Electrical systems and batteries recall for BUICK ENVISTA and 2 other models BUICK ENVISTA and 2 other models: check the listed vehicles, the reported issue and the manufacturer remedy for 23V744000. Keep the official status and service answers in one private record. Campaign: 23V744000 Official record checked: 2026-10-19T20:38:42.359Z Official campaign: https://api.nhtsa.gov/recalls/campaignNumber?campaignNumber=23V744000 Official VIN lookup: https://www.nhtsa.gov/recalls LISTED VEHICLES (VIN confirmation required) 2024 BUICK ENVISTA 2024 CHEVROLET TRAX 2024 BUICK ENCORE GX OFFICIAL REPORTED ISSUE General Motors, LLC (GM) is recalling certain 2024 Buick Encore GX, Envista, and Chevrolet Trax vehicles. The software in the Virtual Cockpit Unit Module (VCU) may cause the instrument panel display to intermittently go blank at vehicle startup or while driving. OFFICIAL REPORTED CONSEQUENCE A blank instrument panel will not show critical information, such as vehicle speed and warning lights, increasing the risk of a crash. OFFICIAL REPORTED REMEDY The VCU software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed December 4, 2023. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is A232424320. OFFICIAL NOTES Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov. OWNER PREPARATION Keep existing warnings or observations for service. This guide does not ask you to probe wiring, disconnect a battery or open a high-voltage assembly. REMEDY TIMING IN THE DATED SOURCE Confirm current remedy arrangements The source does not explicitly establish current remedy availability. Ask the manufacturer about the applicable remedy, required parts or software, appointment arrangements and any interim instructions. Current availability for your VIN: unconfirmed. YOUR SERVICE QUESTIONS 1. Does the manufacturer confirm that campaign 23V744000 applies to this VIN, including the report’s equipment and production restrictions? A matching model and year is only a starting point. The official lookup or manufacturer must establish the individual vehicle’s status. Discussion status / answer: __________ 2. What remedy, required parts or software, and appointment arrangements are currently available for this VIN, and which interim instructions apply? The source does not explicitly establish current remedy availability. Ask the manufacturer about the applicable remedy, required parts or software, appointment arrangements and any interim instructions. Discussion status / answer: __________ 3. Which electrical component or software function is covered, and what interim charging, parking or use instructions does the manufacturer give? Compare the answer with the reported component: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. Discussion status / answer: __________ 4. Which module and software completion record demonstrate that the update for 23V744000 was applied? The source identifies an over-the-air update option. Ask how completion is confirmed for this vehicle; a downloaded update or notification is not itself a service record. Discussion status / answer: __________ 5. What dated document records the remedy performed under 23V744000, and what should I do if the reported concern remains? Keep campaign completion and unresolved symptoms as separate questions. A saved worksheet or booked appointment does not establish a repair. Discussion status / answer: __________ OFFICIAL LOOKUP DECISIONS Not checked or unavailable: eligibility remains unconfirmed; use the official lookup or manufacturer. Campaign listed as open: confirm current instructions, availability and remedy arrangements. Campaign not listed as open: reconcile repair history and lookup coverage with the manufacturer if needed. A zero-open result does not diagnose symptoms. Work order records completed recall work: keep the exact campaign and dated remedy record; report unresolved symptoms separately. YOUR RECORD Check date: __________ Official lookup result: __________ Service arrangement: __________ Existing observation: __________ Questions and work-order notes (no VIN or plate needed): __________ LOOKUP LIMITS A model/year match does not establish VIN eligibility. The official lookup may omit completed recalls, some recent campaigns or recalls outside its coverage. The listed defect does not prove the cause of a symptom on your vehicle. This guide supports owner preparation and does not provide a repair procedure.