GROUNDWORK — 23V853000: Visibility and cameras recall for MERCEDES-BENZ EQE350 MERCEDES-BENZ EQE350: check the listed vehicles, the reported issue and the manufacturer remedy for 23V853000. Keep the official status and service answers in one private record. Campaign: 23V853000 Official record checked: 2026-10-19T20:38:37.764Z Official campaign: https://api.nhtsa.gov/recalls/campaignNumber?campaignNumber=23V853000 Official VIN lookup: https://www.nhtsa.gov/recalls LISTED VEHICLES (VIN confirmation required) 2023 MERCEDES-BENZ EQE350 OFFICIAL REPORTED ISSUE Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 EQE 350 vehicles equipped with comfort suspension. The headlights may be incorrectly adjusted due to a software error in the headlight control unit. OFFICIAL REPORTED CONSEQUENCE Incorrectly adjusted headlights can reduce the visibility of oncoming traffic and impair the dynamic driving control performance. Both scenarios increase the risk of a crash. OFFICIAL REPORTED REMEDY Dealers will update the headlight control unit software, free of charge. Owner notification letters were mailed by February 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. OFFICIAL NOTES Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov. OWNER PREPARATION Keep the affected display or visibility function and the circumstances of an observed problem in the record. Do not recreate a visibility failure in traffic. REMEDY TIMING IN THE DATED SOURCE Confirm current remedy arrangements The source does not explicitly establish current remedy availability. Ask the manufacturer about the applicable remedy, required parts or software, appointment arrangements and any interim instructions. Current availability for your VIN: unconfirmed. YOUR SERVICE QUESTIONS 1. Does the manufacturer confirm that campaign 23V853000 applies to this VIN, including the report’s equipment and production restrictions? A matching model and year is only a starting point. The official lookup or manufacturer must establish the individual vehicle’s status. Discussion status / answer: __________ 2. What remedy, required parts or software, and appointment arrangements are currently available for this VIN, and which interim instructions apply? The source does not explicitly establish current remedy availability. Ask the manufacturer about the applicable remedy, required parts or software, appointment arrangements and any interim instructions. Discussion status / answer: __________ 3. Which image, lamp or visibility function is covered by this campaign, and what should I do while the remedy is outstanding? Compare the answer with the reported components: ELECTRICAL SYSTEM:SOFTWARE; EXTERIOR LIGHTING:HEADLIGHTS. Discussion status / answer: __________ 4. Which module and software completion record demonstrate that the update for 23V853000 was applied? Ask the service provider how the campaign-specific software remedy is documented. A dashboard reset is not evidence of the specified update. Discussion status / answer: __________ 5. What dated document records the remedy performed under 23V853000, and what should I do if the reported concern remains? Keep campaign completion and unresolved symptoms as separate questions. A saved worksheet or booked appointment does not establish a repair. Discussion status / answer: __________ OFFICIAL LOOKUP DECISIONS Not checked or unavailable: eligibility remains unconfirmed; use the official lookup or manufacturer. Campaign listed as open: confirm current instructions, availability and remedy arrangements. Campaign not listed as open: reconcile repair history and lookup coverage with the manufacturer if needed. A zero-open result does not diagnose symptoms. Work order records completed recall work: keep the exact campaign and dated remedy record; report unresolved symptoms separately. YOUR RECORD Check date: __________ Official lookup result: __________ Service arrangement: __________ Existing observation: __________ Questions and work-order notes (no VIN or plate needed): __________ LOOKUP LIMITS A model/year match does not establish VIN eligibility. The official lookup may omit completed recalls, some recent campaigns or recalls outside its coverage. The listed defect does not prove the cause of a symptom on your vehicle. This guide supports owner preparation and does not provide a repair procedure.