GROUNDWORK — 23V864000: Airbags, seat belts and seats recall for TOYOTA COROLLA CROSS TOYOTA COROLLA CROSS: check the listed vehicles, the reported issue and the manufacturer remedy for 23V864000. Keep the official status and service answers in one private record. Campaign: 23V864000 Official record checked: 2026-10-19T20:38:36.536Z Official campaign: https://api.nhtsa.gov/recalls/campaignNumber?campaignNumber=23V864000 Official VIN lookup: https://www.nhtsa.gov/recalls LISTED VEHICLES (VIN confirmation required) 2022 TOYOTA COROLLA CROSS 2023 TOYOTA COROLLA CROSS OFFICIAL REPORTED ISSUE Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2023 Corolla Cross vehicles that were previously inspected at a dealership under recall 23V-384. The instrument panel may have been produced without the required perforation, which could result in the front-passenger air bag not deploying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection." OFFICIAL REPORTED CONSEQUENCE An air bag that does not deploy as intended increases the risk of injury during a crash. OFFICIAL REPORTED REMEDY Dealers will inspect and replace the instrument panel as necessary, free of charge. Owner notification letters were mailed January 26, 2024. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TA16. Vehicles previously inspected under 23V-384 will need to return to the dealership for additional inspection. OFFICIAL NOTES Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov. OWNER PREPARATION Use vehicle documents and existing service records. Leave airbag, belt and seat disassembly or deployment testing to the service provider. REMEDY TIMING IN THE DATED SOURCE Confirm current remedy arrangements The source does not explicitly establish current remedy availability. Ask the manufacturer about the applicable remedy, required parts or software, appointment arrangements and any interim instructions. Current availability for your VIN: unconfirmed. YOUR SERVICE QUESTIONS 1. Does the manufacturer confirm that campaign 23V864000 applies to this VIN, including the report’s equipment and production restrictions? A matching model and year is only a starting point. The official lookup or manufacturer must establish the individual vehicle’s status. Discussion status / answer: __________ 2. What remedy, required parts or software, and appointment arrangements are currently available for this VIN, and which interim instructions apply? The source does not explicitly establish current remedy availability. Ask the manufacturer about the applicable remedy, required parts or software, appointment arrangements and any interim instructions. Discussion status / answer: __________ 3. Which seating position or restraint component is included, and does the manufacturer give any interim occupancy instruction for this VIN? Compare the answer with the reported components: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; AIR BAGS:FRONTAL. Discussion status / answer: __________ 4. If an inspection determines which work is needed, what was inspected, what was found, and which corrective work followed? Ask for the inspection result as well as the final action. A parts list alone may not describe an inspection-based remedy. Discussion status / answer: __________ 5. Which items in the reported replacement remedy for 23V864000 were replaced, and are they identified on the work order? Keep the replaced items and the campaign number together so that a later visit can distinguish recall work from other repairs. Discussion status / answer: __________ 6. How does this campaign relate to 23V384000, and does work recorded under an earlier campaign satisfy the current remedy? Show any earlier work order. Related recall numbers can describe expanded or repeated work; ask the manufacturer to reconcile the records. Discussion status / answer: __________ 7. What dated document records the remedy performed under 23V864000, and what should I do if the reported concern remains? Keep campaign completion and unresolved symptoms as separate questions. A saved worksheet or booked appointment does not establish a repair. Discussion status / answer: __________ OFFICIAL LOOKUP DECISIONS Not checked or unavailable: eligibility remains unconfirmed; use the official lookup or manufacturer. Campaign listed as open: confirm current instructions, availability and remedy arrangements. Campaign not listed as open: reconcile repair history and lookup coverage with the manufacturer if needed. A zero-open result does not diagnose symptoms. Work order records completed recall work: keep the exact campaign and dated remedy record; report unresolved symptoms separately. YOUR RECORD Check date: __________ Official lookup result: __________ Service arrangement: __________ Existing observation: __________ Questions and work-order notes (no VIN or plate needed): __________ LOOKUP LIMITS A model/year match does not establish VIN eligibility. The official lookup may omit completed recalls, some recent campaigns or recalls outside its coverage. The listed defect does not prove the cause of a symptom on your vehicle. This guide supports owner preparation and does not provide a repair procedure.