GROUNDWORK — 24V031000: A-pillar trim retention clips may not be properly engaged, allowing the trim to detach FORD EXPLORER: check the listed vehicles, the reported issue and the manufacturer remedy for 24V031000. Keep the official status and service answers in one private record. Campaign: 24V031000 Official record checked: 2026-10-19T20:38:32.121Z Official campaign: https://api.nhtsa.gov/recalls/campaignNumber?campaignNumber=24V031000 Official VIN lookup: https://www.nhtsa.gov/recalls LISTED VEHICLES (VIN confirmation required) 2017 FORD EXPLORER 2011 FORD EXPLORER 2014 FORD EXPLORER 2019 FORD EXPLORER 2013 FORD EXPLORER 2018 FORD EXPLORER 2015 FORD EXPLORER 2016 FORD EXPLORER 2012 FORD EXPLORER OFFICIAL REPORTED ISSUE Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach. OFFICIAL REPORTED CONSEQUENCE A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash. OFFICIAL REPORTED REMEDY Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02. OFFICIAL NOTES Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov. OWNER PREPARATION Identify the affected feature from the report. Do not deliberately test a trapping, detachment or unexpected-opening hazard. REMEDY TIMING IN THE DATED SOURCE The source describes a phased campaign The official record describes phases for the campaign, notifications or remedy. Ask which phase covers this VIN, model year and equipment, and what arrangements are available now. A past phase date does not establish current availability. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Current availability for your VIN: unconfirmed. YOUR SERVICE QUESTIONS 1. Does the manufacturer confirm that campaign 24V031000 applies to this VIN, including the report’s equipment and production restrictions? A matching model and year is only a starting point. The official lookup or manufacturer must establish the individual vehicle’s status. Discussion status / answer: __________ 2. Which reported phase applies to this VIN, model year and equipment, and what remedy and interim instructions are available now? The official record describes phases for the campaign, notifications or remedy. Ask which phase covers this VIN, model year and equipment, and what arrangements are available now. A past phase date does not establish current availability. Discussion status / answer: __________ 3. Which door, window, latch or body component is covered, and what interim use instructions apply? Compare the answer with the reported component: STRUCTURE:BODY:ROOF AND PILLARS. Discussion status / answer: __________ 4. If an inspection determines which work is needed, what was inspected, what was found, and which corrective work followed? Ask for the inspection result as well as the final action. A parts list alone may not describe an inspection-based remedy. Discussion status / answer: __________ 5. Which items in the reported replacement remedy for 24V031000 were replaced, and are they identified on the work order? Keep the replaced items and the campaign number together so that a later visit can distinguish recall work from other repairs. Discussion status / answer: __________ 6. What dated document records the remedy performed under 24V031000, and what should I do if the reported concern remains? Keep campaign completion and unresolved symptoms as separate questions. A saved worksheet or booked appointment does not establish a repair. Discussion status / answer: __________ OFFICIAL LOOKUP DECISIONS Not checked or unavailable: eligibility remains unconfirmed; use the official lookup or manufacturer. Campaign listed as open: confirm current instructions, availability and remedy arrangements. Campaign not listed as open: reconcile repair history and lookup coverage with the manufacturer if needed. A zero-open result does not diagnose symptoms. Work order records completed recall work: keep the exact campaign and dated remedy record; report unresolved symptoms separately. YOUR RECORD Check date: __________ Official lookup result: __________ Service arrangement: __________ Existing observation: __________ Questions and work-order notes (no VIN or plate needed): __________ LOOKUP LIMITS A model/year match does not establish VIN eligibility. The official lookup may omit completed recalls, some recent campaigns or recalls outside its coverage. The listed defect does not prove the cause of a symptom on your vehicle. This guide supports owner preparation and does not provide a repair procedure.