GROUNDWORK — 24V331000: Welded spur gear within the front axle electric drivetrain may not have been welded properly MERCEDES-BENZ EQB 300 4MATIC / MERCEDES-BENZ EQB 350 4MATIC: check the listed vehicles, the reported issue and the manufacturer remedy for 24V331000. Keep the official status and service answers in one private record. Campaign: 24V331000 Official record checked: 2026-10-19T20:38:20.251Z Official campaign: https://api.nhtsa.gov/recalls/campaignNumber?campaignNumber=24V331000 Official VIN lookup: https://www.nhtsa.gov/recalls LISTED VEHICLES (VIN confirmation required) 2022 MERCEDES-BENZ EQB 300 4MATIC 2022 MERCEDES-BENZ EQB 350 4MATIC OFFICIAL REPORTED ISSUE Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022 EQB 300 and EQB 350 vehicles. The welded spur gear within the front axle electric drivetrain may not have been welded properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 114, "Theft Protection." OFFICIAL REPORTED CONSEQUENCE An improperly welded spur gear can fail and result in a vehicle rollaway, increasing the risk of a crash. OFFICIAL REPORTED REMEDY Dealers will replace the front axle electric drivetrain, free of charge. Owner notification letters were mailed on August 9, 2024. Owners may contact MBUSA at 1-800-367-6372. MBUSA's number for this recall is 2024060007. OFFICIAL NOTES Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov. OWNER PREPARATION Keep existing warnings or observations for service. This guide does not ask you to probe wiring, disconnect a battery or open a high-voltage assembly. REMEDY TIMING IN THE DATED SOURCE Confirm current remedy arrangements The source does not explicitly establish current remedy availability. Ask the manufacturer about the applicable remedy, required parts or software, appointment arrangements and any interim instructions. Current availability for your VIN: unconfirmed. YOUR SERVICE QUESTIONS 1. Does the manufacturer confirm that campaign 24V331000 applies to this VIN, including the report’s equipment and production restrictions? A matching model and year is only a starting point. The official lookup or manufacturer must establish the individual vehicle’s status. Discussion status / answer: __________ 2. What remedy, required parts or software, and appointment arrangements are currently available for this VIN, and which interim instructions apply? The source does not explicitly establish current remedy availability. Ask the manufacturer about the applicable remedy, required parts or software, appointment arrangements and any interim instructions. Discussion status / answer: __________ 3. Which electrical component or software function is covered, and what interim charging, parking or use instructions does the manufacturer give? Compare the answer with the reported components: ELECTRICAL SYSTEM:PROPULSION SYSTEM; POWER TRAIN. Discussion status / answer: __________ 4. Which items in the reported replacement remedy for 24V331000 were replaced, and are they identified on the work order? Keep the replaced items and the campaign number together so that a later visit can distinguish recall work from other repairs. Discussion status / answer: __________ 5. What dated document records the remedy performed under 24V331000, and what should I do if the reported concern remains? Keep campaign completion and unresolved symptoms as separate questions. A saved worksheet or booked appointment does not establish a repair. Discussion status / answer: __________ OFFICIAL LOOKUP DECISIONS Not checked or unavailable: eligibility remains unconfirmed; use the official lookup or manufacturer. Campaign listed as open: confirm current instructions, availability and remedy arrangements. Campaign not listed as open: reconcile repair history and lookup coverage with the manufacturer if needed. A zero-open result does not diagnose symptoms. Work order records completed recall work: keep the exact campaign and dated remedy record; report unresolved symptoms separately. YOUR RECORD Check date: __________ Official lookup result: __________ Service arrangement: __________ Existing observation: __________ Questions and work-order notes (no VIN or plate needed): __________ LOOKUP LIMITS A model/year match does not establish VIN eligibility. The official lookup may omit completed recalls, some recent campaigns or recalls outside its coverage. The listed defect does not prove the cause of a symptom on your vehicle. This guide supports owner preparation and does not provide a repair procedure.