GROUNDWORK — 24V436000: Radio software may prevent the rearview image from displaying DODGE DURANGO and 10 other models: check the listed vehicles, the reported issue and the manufacturer remedy for 24V436000. Keep the official status and service answers in one private record. Campaign: 24V436000 Official record checked: 2026-10-19T20:38:15.121Z Official campaign: https://api.nhtsa.gov/recalls/campaignNumber?campaignNumber=24V436000 Official VIN lookup: https://www.nhtsa.gov/recalls LISTED VEHICLES (VIN confirmation required) 2021 DODGE DURANGO 2022 RAM 1500 2022 RAM 2500 2022 JEEP WAGONEER 2021 CHRYSLER PACIFICA 2022 JEEP GRAND WAGONEER 2022 CHRYSLER PACIFICA 2022 RAM PROMASTER 2022 DODGE DURANGO 2023 JEEP WAGONEER 2023 CHRYSLER PACIFICA 2021 JEEP GRAND CHEROKEE 2023 JEEP GRAND CHEROKEE 2023 JEEP COMPASS 2022 JEEP COMPASS 2023 RAM PROMASTER 2022 RAM 3500 2022 JEEP GRAND CHEROKEE 2023 JEEP GRAND WAGONEER 2022 CHRYSLER VOYAGER OFFICIAL REPORTED ISSUE Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility." OFFICIAL REPORTED CONSEQUENCE A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash. OFFICIAL REPORTED REMEDY Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B. OFFICIAL NOTES Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov. OWNER PREPARATION Keep the affected display or visibility function and the circumstances of an observed problem in the record. Do not recreate a visibility failure in traffic. REMEDY TIMING IN THE DATED SOURCE Confirm current remedy arrangements The source does not explicitly establish current remedy availability. Ask the manufacturer about the applicable remedy, required parts or software, appointment arrangements and any interim instructions. Current availability for your VIN: unconfirmed. YOUR SERVICE QUESTIONS 1. Does the manufacturer confirm that campaign 24V436000 applies to this VIN, including the report’s equipment and production restrictions? A matching model and year is only a starting point. The official lookup or manufacturer must establish the individual vehicle’s status. Discussion status / answer: __________ 2. What remedy, required parts or software, and appointment arrangements are currently available for this VIN, and which interim instructions apply? The source does not explicitly establish current remedy availability. Ask the manufacturer about the applicable remedy, required parts or software, appointment arrangements and any interim instructions. Discussion status / answer: __________ 3. Which image, lamp or visibility function is covered by this campaign, and what should I do while the remedy is outstanding? Compare the answer with the reported component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA. Discussion status / answer: __________ 4. Which module and software completion record demonstrate that the update for 24V436000 was applied? The source identifies an over-the-air update option. Ask how completion is confirmed for this vehicle; a downloaded update or notification is not itself a service record. Discussion status / answer: __________ 5. What dated document records the remedy performed under 24V436000, and what should I do if the reported concern remains? Keep campaign completion and unresolved symptoms as separate questions. A saved worksheet or booked appointment does not establish a repair. Discussion status / answer: __________ OFFICIAL LOOKUP DECISIONS Not checked or unavailable: eligibility remains unconfirmed; use the official lookup or manufacturer. Campaign listed as open: confirm current instructions, availability and remedy arrangements. Campaign not listed as open: reconcile repair history and lookup coverage with the manufacturer if needed. A zero-open result does not diagnose symptoms. Work order records completed recall work: keep the exact campaign and dated remedy record; report unresolved symptoms separately. YOUR RECORD Check date: __________ Official lookup result: __________ Service arrangement: __________ Existing observation: __________ Questions and work-order notes (no VIN or plate needed): __________ LOOKUP LIMITS A model/year match does not establish VIN eligibility. The official lookup may omit completed recalls, some recent campaigns or recalls outside its coverage. The listed defect does not prove the cause of a symptom on your vehicle. This guide supports owner preparation and does not provide a repair procedure.