GROUNDWORK — 24V688000: Visibility and cameras recall for MERCEDES-BENZ E 450 and 4 other models MERCEDES-BENZ E 450 and 4 other models: check the listed vehicles, the reported issue and the manufacturer remedy for 24V688000. Keep the official status and service answers in one private record. Campaign: 24V688000 Official record checked: 2026-10-19T20:38:04.779Z Official campaign: https://api.nhtsa.gov/recalls/campaignNumber?campaignNumber=24V688000 Official VIN lookup: https://www.nhtsa.gov/recalls LISTED VEHICLES (VIN confirmation required) 2024 MERCEDES-BENZ E 450 2024 MERCEDES-BENZ E 350 2024 MERCEDES-BENZ CLE 450 2024 MERCEDES-BENZ CLE 300 2024 MERCEDES-BENZ AMG CLE53 OFFICIAL REPORTED ISSUE Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 CLE 300 Convertible, CLE 300 Coupe, CLE 450 Convertible, CLE 450 Coupe, E 350, E 450 Station Wagon, E 450, and AMG CLE 53 Coupe vehicles. A software error in the MBUX multimedia system may deactivate certain vehicle systems, including the cross-traffic alert that applies the brakes automatically in certain driving situations. OFFICIAL REPORTED CONSEQUENCE An automatic emergency braking system that does not function as intended can increase the risk of a crash. OFFICIAL REPORTED REMEDY Dealers will update the MBUX multimedia system software and parking control unit settings, free of charge. Owner notification letters were mailed November 1, 2024. This is a phased recall, phase 1 owner letters will be mailed November 12, 2024, November 1, 2024, and January 14, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. OFFICIAL NOTES Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov. OWNER PREPARATION Keep the affected display or visibility function and the circumstances of an observed problem in the record. Do not recreate a visibility failure in traffic. REMEDY TIMING IN THE DATED SOURCE The source describes a phased campaign The official record describes phases for the campaign, notifications or remedy. Ask which phase covers this VIN, model year and equipment, and what arrangements are available now. A past phase date does not establish current availability. This is a phased recall, phase 1 owner letters will be mailed November 12, 2024, November 1, 2024, and January 14, 2025. Current availability for your VIN: unconfirmed. YOUR SERVICE QUESTIONS 1. Does the manufacturer confirm that campaign 24V688000 applies to this VIN, including the report’s equipment and production restrictions? A matching model and year is only a starting point. The official lookup or manufacturer must establish the individual vehicle’s status. Discussion status / answer: __________ 2. Which reported phase applies to this VIN, model year and equipment, and what remedy and interim instructions are available now? The official record describes phases for the campaign, notifications or remedy. Ask which phase covers this VIN, model year and equipment, and what arrangements are available now. A past phase date does not establish current availability. Discussion status / answer: __________ 3. Which image, lamp or visibility function is covered by this campaign, and what should I do while the remedy is outstanding? Compare the answer with the reported components: EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; PARKING BRAKE:ELECTRICAL:CONTROL MODULE:SOFTWARE; BACK OVER PREVENTION: AUTOMATIC SYSTEM BRAKING. Discussion status / answer: __________ 4. Which module and software completion record demonstrate that the update for 24V688000 was applied? Ask the service provider how the campaign-specific software remedy is documented. A dashboard reset is not evidence of the specified update. Discussion status / answer: __________ 5. What dated document records the remedy performed under 24V688000, and what should I do if the reported concern remains? Keep campaign completion and unresolved symptoms as separate questions. A saved worksheet or booked appointment does not establish a repair. Discussion status / answer: __________ OFFICIAL LOOKUP DECISIONS Not checked or unavailable: eligibility remains unconfirmed; use the official lookup or manufacturer. Campaign listed as open: confirm current instructions, availability and remedy arrangements. Campaign not listed as open: reconcile repair history and lookup coverage with the manufacturer if needed. A zero-open result does not diagnose symptoms. Work order records completed recall work: keep the exact campaign and dated remedy record; report unresolved symptoms separately. YOUR RECORD Check date: __________ Official lookup result: __________ Service arrangement: __________ Existing observation: __________ Questions and work-order notes (no VIN or plate needed): __________ LOOKUP LIMITS A model/year match does not establish VIN eligibility. The official lookup may omit completed recalls, some recent campaigns or recalls outside its coverage. The listed defect does not prove the cause of a symptom on your vehicle. This guide supports owner preparation and does not provide a repair procedure.