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Airbags, seat belts and seats · UNITED STATES

24V808000: Driver's and front passenger seat rail may have been incorrectly attached to the vehicle body

MERCEDES-BENZ GLC 300: check the listed vehicles, the reported issue and the manufacturer remedy for 24V808000. Keep the official status and service answers in one private record.

Official record checked 2026-10-19 UTC · Filing date 2024-10-25

Start with the specific vehicle

The report lists 1 model-year entry. Read the equipment and production restrictions in the reported issue, then use the official lookup or manufacturer to establish whether this campaign applies to your vehicle.

View the listed model years
  • 2023 MERCEDES-BENZ GLC 300

Check your VIN on NHTSA →

Enter the VIN only on the official service or manufacturer site. This worksheet does not ask for it.

What the official report says

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 GLC 300 and GLC 300 4MATIC vehicles. The driver's and front passenger seat rail may have been incorrectly attached to the vehicle body.

Official NHTSA campaign record

Why the reported issue matters

An incorrectly attached seat may not properly restrain the driver during a crash, increasing the risk of injury.

Official NHTSA campaign record

Prepare your observation

Use vehicle documents and existing service records. Leave airbag, belt and seat disassembly or deployment testing to the service provider.

A reported defect describes the campaign. It does not establish what caused a symptom on your individual vehicle, and absence of a symptom does not establish that an open recall is complete.

The reported manufacturer remedy

Dealers will inspect the bolt connection and tighten the bolts between the driver and front passenger seat rail and the vehicle body, free of charge. Owner notification letters were mailed December 4, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.

Official NHTSA campaign record

Confirm current remedy arrangements

The source does not explicitly establish current remedy availability. Ask the manufacturer about the applicable remedy, required parts or software, appointment arrangements and any interim instructions.

This describes the dated source record. Current arrangements for your VIN remain unconfirmed.

Additional official notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.

View the source

Choose the next step from the official result

Not checked or unavailable

Keep eligibility unconfirmed. Use the official lookup or contact the manufacturer with 24V808000.

This campaign is open

Confirm current interim instructions, remedy availability and service arrangements. Keep the dated answer.

Not listed as open

Review earlier repair records and lookup limits if needed. A zero-open result does not explain an unresolved symptom.

Work order records recall work

Keep the campaign number, remedy and date together. Ask separately about a symptom that remains after the visit.

Your campaign-specific service questions

Use these questions with the official report. Keep the answers beside the remedy record; “discussed” records a conversation, not a completed repair.

  1. Does the manufacturer confirm that campaign 24V808000 applies to this VIN, including the report’s equipment and production restrictions?

    A matching model and year is only a starting point. The official lookup or manufacturer must establish the individual vehicle’s status.

  2. What remedy, required parts or software, and appointment arrangements are currently available for this VIN, and which interim instructions apply?

    The source does not explicitly establish current remedy availability. Ask the manufacturer about the applicable remedy, required parts or software, appointment arrangements and any interim instructions.

  3. Which seating position or restraint component is included, and does the manufacturer give any interim occupancy instruction for this VIN?

    Compare the answer with the reported component: SEATS:CRITICAL FASTENERS.

  4. If an inspection determines which work is needed, what was inspected, what was found, and which corrective work followed?

    Ask for the inspection result as well as the final action. A parts list alone may not describe an inspection-based remedy.

  5. What dated document records the remedy performed under 24V808000, and what should I do if the reported concern remains?

    Keep campaign completion and unresolved symptoms as separate questions. A saved worksheet or booked appointment does not establish a repair.

Download the full guide and blank worksheet

Source and lookup coverage

NHTSA 24V808000: official campaign data · Official lookup and coverage limits

The quoted issue, consequence and remedy come from the official record as checked above. This independent guide adds a vehicle-check decision process, service questions and a private worksheet. Confirm current eligibility, remedy availability and interim instructions with the manufacturer.

The official VIN lookup may omit completed recalls, some recent campaigns and recalls outside its coverage. Vehicle notes and answers stay in this browser. A downloaded brief contains your notes; keep it appropriately. Groundwork is independent of NHTSA and the manufacturer.