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Doors, windows and body · UNITED STATES

25V732000: Driver and front passenger B-Pillar door trim may detach while driving

FORD FLEX: check the listed vehicles, the reported issue and the manufacturer remedy for 25V732000. Keep the official status and service answers in one private record.

Official record checked 2026-10-19 UTC · Filing date 2025-10-24

Start with the specific vehicle

The report lists 3 model-year entries. Read the equipment and production restrictions in the reported issue, then use the official lookup or manufacturer to establish whether this campaign applies to your vehicle.

View the listed model years
  • 2019 FORD FLEX
  • 2018 FORD FLEX
  • 2017 FORD FLEX

Check your VIN on NHTSA →

Enter the VIN only on the official service or manufacturer site. This worksheet does not ask for it.

What the official report says

Ford Motor Company (Ford) is recalling certain 2017-2019 Flex vehicles. The driver and front passenger B-Pillar door trim may detach while driving.

Official NHTSA campaign record

Why the reported issue matters

Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.

Official NHTSA campaign record

Prepare your observation

Identify the affected feature from the report. Do not deliberately test a trapping, detachment or unexpected-opening hazard.

A reported defect describes the campaign. It does not establish what caused a symptom on your individual vehicle, and absence of a symptom does not establish that an open recall is complete.

The reported manufacturer remedy

Dealers will repair or replace the B-pillar trim as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed December 17, 2025. Additional letters will be sent once the remedy is available, anticipated March 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SB8. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 28, 2025.

Official NHTSA campaign record

The source describes a pending remedy or parts

The dated official record describes development, future availability or a later remedy step. It does not establish today’s parts or appointment availability. Confirm the current remedy and any interim instructions with the manufacturer.

Timing language in the official record

Additional letters will be sent once the remedy is available, anticipated March 2027.

This describes the dated source record. Current arrangements for your VIN remain unconfirmed.

Choose the next step from the official result

Not checked or unavailable

Keep eligibility unconfirmed. Use the official lookup or contact the manufacturer with 25V732000.

This campaign is open

Confirm current interim instructions, remedy availability and service arrangements. Keep the dated answer.

Not listed as open

Review earlier repair records and lookup limits if needed. A zero-open result does not explain an unresolved symptom.

Work order records recall work

Keep the campaign number, remedy and date together. Ask separately about a symptom that remains after the visit.

Your campaign-specific service questions

Use these questions with the official report. Keep the answers beside the remedy record; “discussed” records a conversation, not a completed repair.

  1. Does the manufacturer confirm that campaign 25V732000 applies to this VIN, including the report’s equipment and production restrictions?

    A matching model and year is only a starting point. The official lookup or manufacturer must establish the individual vehicle’s status.

  2. The source describes a pending remedy or parts. What is available now for this VIN, and which interim instructions still apply?

    The dated official record describes development, future availability or a later remedy step. It does not establish today’s parts or appointment availability. Confirm the current remedy and any interim instructions with the manufacturer.

  3. Which door, window, latch or body component is covered, and what interim use instructions apply?

    Compare the answer with the reported component: STRUCTURE:BODY.

  4. If an inspection determines which work is needed, what was inspected, what was found, and which corrective work followed?

    Ask for the inspection result as well as the final action. A parts list alone may not describe an inspection-based remedy.

  5. Which items in the reported replacement remedy for 25V732000 were replaced, and are they identified on the work order?

    Keep the replaced items and the campaign number together so that a later visit can distinguish recall work from other repairs.

  6. What dated document records the remedy performed under 25V732000, and what should I do if the reported concern remains?

    Keep campaign completion and unresolved symptoms as separate questions. A saved worksheet or booked appointment does not establish a repair.

Download the full guide and blank worksheet

Source and lookup coverage

NHTSA 25V732000: official campaign data · Official lookup and coverage limits

The quoted issue, consequence and remedy come from the official record as checked above. This independent guide adds a vehicle-check decision process, service questions and a private worksheet. Confirm current eligibility, remedy availability and interim instructions with the manufacturer.

The official VIN lookup may omit completed recalls, some recent campaigns and recalls outside its coverage. Vehicle notes and answers stay in this browser. A downloaded brief contains your notes; keep it appropriately. Groundwork is independent of NHTSA and the manufacturer.