GroundworkCare you can keep track of.
← Recall guides

Visibility and cameras · UNITED STATES

25V830000: External pedestrian warning sound may not continuously increase in volume as vehicle speed increases, due to a software error

MERCEDES-BENZ AMG EQE SUV 4MATIC: check the listed vehicles, the reported issue and the manufacturer remedy for 25V830000. Keep the official status and service answers in one private record.

Official record checked 2026-10-19 UTC · Filing date 2025-12-01

Start with the specific vehicle

The report lists 2 model-year entries. Read the equipment and production restrictions in the reported issue, then use the official lookup or manufacturer to establish whether this campaign applies to your vehicle.

View the listed model years
  • 2024 MERCEDES-BENZ AMG EQE SUV 4MATIC
  • 2025 MERCEDES-BENZ AMG EQE SUV 4MATIC

Check your VIN on NHTSA →

Enter the VIN only on the official service or manufacturer site. This worksheet does not ask for it.

What the official report says

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024-2025 AMG EQE SUV 4MATIC vehicles. The external pedestrian warning sound may not continuously increase in volume as vehicle speed increases, due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid Electric Vehicles."

Official NHTSA campaign record

Why the reported issue matters

Insufficient pedestrian warning sounds may fail to alert pedestrians of an approaching vehicle, increasing the risk of a crash.

Official NHTSA campaign record

Prepare your observation

Keep the affected display or visibility function and the circumstances of an observed problem in the record. Do not recreate a visibility failure in traffic.

A reported defect describes the campaign. It does not establish what caused a symptom on your individual vehicle, and absence of a symptom does not establish that an open recall is complete.

The reported manufacturer remedy

Dealers will update the Acoustic Vehicle Alerting System (AVAS) software, free of charge. Owner notification letters were mailed January 12, 2026. Owners may contact MBUSA customer service at 1-800-367-6372. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on December 5, 2025. MBUSA's number for this recall is 2025120003.

Official NHTSA campaign record

Confirm current remedy arrangements

The source does not explicitly establish current remedy availability. Ask the manufacturer about the applicable remedy, required parts or software, appointment arrangements and any interim instructions.

This describes the dated source record. Current arrangements for your VIN remain unconfirmed.

Choose the next step from the official result

Not checked or unavailable

Keep eligibility unconfirmed. Use the official lookup or contact the manufacturer with 25V830000.

This campaign is open

Confirm current interim instructions, remedy availability and service arrangements. Keep the dated answer.

Not listed as open

Review earlier repair records and lookup limits if needed. A zero-open result does not explain an unresolved symptom.

Work order records recall work

Keep the campaign number, remedy and date together. Ask separately about a symptom that remains after the visit.

Your campaign-specific service questions

Use these questions with the official report. Keep the answers beside the remedy record; “discussed” records a conversation, not a completed repair.

  1. Does the manufacturer confirm that campaign 25V830000 applies to this VIN, including the report’s equipment and production restrictions?

    A matching model and year is only a starting point. The official lookup or manufacturer must establish the individual vehicle’s status.

  2. What remedy, required parts or software, and appointment arrangements are currently available for this VIN, and which interim instructions apply?

    The source does not explicitly establish current remedy availability. Ask the manufacturer about the applicable remedy, required parts or software, appointment arrangements and any interim instructions.

  3. Which image, lamp or visibility function is covered by this campaign, and what should I do while the remedy is outstanding?

    Compare the answer with the reported component: BACK OVER PREVENTION:WARNINGS:EXTERNAL/PEDESTRIAN ALERT.

  4. Which module and software completion record demonstrate that the update for 25V830000 was applied?

    Ask the service provider how the campaign-specific software remedy is documented. A dashboard reset is not evidence of the specified update.

  5. What dated document records the remedy performed under 25V830000, and what should I do if the reported concern remains?

    Keep campaign completion and unresolved symptoms as separate questions. A saved worksheet or booked appointment does not establish a repair.

Download the full guide and blank worksheet

Source and lookup coverage

NHTSA 25V830000: official campaign data · Official lookup and coverage limits

The quoted issue, consequence and remedy come from the official record as checked above. This independent guide adds a vehicle-check decision process, service questions and a private worksheet. Confirm current eligibility, remedy availability and interim instructions with the manufacturer.

The official VIN lookup may omit completed recalls, some recent campaigns and recalls outside its coverage. Vehicle notes and answers stay in this browser. A downloaded brief contains your notes; keep it appropriately. Groundwork is independent of NHTSA and the manufacturer.