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Doors, windows and body · UNITED STATES

16V644000: Doors, windows and body recall for MAZDA MAZDA3 and 4 other models

MAZDA MAZDA3 and 4 other models: check the listed vehicles, the reported issue and the manufacturer remedy for 16V644000. Keep the official status and service answers in one private record.

Official record checked 2026-10-19 UTC · Filing date 2016-09-06

Start with the specific vehicle

The report lists 17 model-year entries. Read the equipment and production restrictions in the reported issue, then use the official lookup or manufacturer to establish whether this campaign applies to your vehicle.

View the listed model years
  • 2010 MAZDA MAZDA3
  • 2012 MAZDA MAZDA5
  • 2011 MAZDA MAZDA3
  • 2013 MAZDA MAZDA3
  • 2013 MAZDA MAZDA5
  • 2014 MAZDA CX-5
  • 2012 MAZDA MAZDA3
  • 2011 MAZDA MAZDASPEED3
  • 2010 MAZDA MAZDASPEED3
  • 2012 MAZDA MAZDASPEED3
  • 2013 MAZDA CX-5
  • 2014 MAZDA MAZDA5
  • 2015 MAZDA MAZDA5
  • 2015 MAZDA CX-5
  • 2016 MAZDA CX-5
  • 2016 MAZDA CX-3
  • 2013 MAZDA MAZDASPEED3

Check your VIN on NHTSA →

Enter the VIN only on the official service or manufacturer site. This worksheet does not ask for it.

What the official report says

Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.

Official NHTSA campaign record

Why the reported issue matters

If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.

Official NHTSA campaign record

Prepare your observation

Identify the affected feature from the report. Do not deliberately test a trapping, detachment or unexpected-opening hazard.

A reported defect describes the campaign. It does not establish what caused a symptom on your individual vehicle, and absence of a symptom does not establish that an open recall is complete.

The reported manufacturer remedy

Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.

Official NHTSA campaign record

The source describes a pending remedy or parts

The dated official record describes development, future availability or a later remedy step. It does not establish today’s parts or appointment availability. Confirm the current remedy and any interim instructions with the manufacturer.

Timing language in the official record

Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available.

This describes the dated source record. Current arrangements for your VIN remain unconfirmed.

Additional official notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

View the source

Choose the next step from the official result

Not checked or unavailable

Keep eligibility unconfirmed. Use the official lookup or contact the manufacturer with 16V644000.

This campaign is open

Confirm current interim instructions, remedy availability and service arrangements. Keep the dated answer.

Not listed as open

Review earlier repair records and lookup limits if needed. A zero-open result does not explain an unresolved symptom.

Work order records recall work

Keep the campaign number, remedy and date together. Ask separately about a symptom that remains after the visit.

Your campaign-specific service questions

Use these questions with the official report. Keep the answers beside the remedy record; “discussed” records a conversation, not a completed repair.

  1. Does the manufacturer confirm that campaign 16V644000 applies to this VIN, including the report’s equipment and production restrictions?

    A matching model and year is only a starting point. The official lookup or manufacturer must establish the individual vehicle’s status.

  2. The source describes a pending remedy or parts. What is available now for this VIN, and which interim instructions still apply?

    The dated official record describes development, future availability or a later remedy step. It does not establish today’s parts or appointment availability. Confirm the current remedy and any interim instructions with the manufacturer.

  3. Which door, window, latch or body component is covered, and what interim use instructions apply?

    Compare the answer with the reported component: STRUCTURE:BODY:HATCHBACK/LIFTGATE.

  4. Which items in the reported replacement remedy for 16V644000 were replaced, and are they identified on the work order?

    Keep the replaced items and the campaign number together so that a later visit can distinguish recall work from other repairs.

  5. What dated document records the remedy performed under 16V644000, and what should I do if the reported concern remains?

    Keep campaign completion and unresolved symptoms as separate questions. A saved worksheet or booked appointment does not establish a repair.

Download the full guide and blank worksheet

Source and lookup coverage

NHTSA 16V644000: official campaign data · Official lookup and coverage limits

The quoted issue, consequence and remedy come from the official record as checked above. This independent guide adds a vehicle-check decision process, service questions and a private worksheet. Confirm current eligibility, remedy availability and interim instructions with the manufacturer.

The official VIN lookup may omit completed recalls, some recent campaigns and recalls outside its coverage. Vehicle notes and answers stay in this browser. A downloaded brief contains your notes; keep it appropriately. Groundwork is independent of NHTSA and the manufacturer.