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Airbags, seat belts and seats · UNITED STATES

23V865000: Short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying

LEXUS RX HYBRID and 13 other models: check the listed vehicles, the reported issue and the manufacturer remedy for 23V865000. Keep the official status and service answers in one private record.

Official record checked 2026-10-19 UTC · Filing date 2023-12-20

Start with the specific vehicle

The report lists 30 model-year entries. Read the equipment and production restrictions in the reported issue, then use the official lookup or manufacturer to establish whether this campaign applies to your vehicle.

View the listed model years
  • 2021 LEXUS RX HYBRID
  • 2022 LEXUS ES HYBRID
  • 2020 TOYOTA CAMRY
  • 2021 LEXUS ES HYBRID
  • 2021 TOYOTA RAV4
  • 2021 TOYOTA HIGHLANDER HYBRID
  • 2020 LEXUS ES HYBRID
  • 2021 LEXUS ES
  • 2022 TOYOTA CAMRY
  • 2020 TOYOTA AVALON
  • 2020 TOYOTA RAV4
  • 2020 TOYOTA HIGHLANDER
  • 2020 TOYOTA CAMRY HYBRID
  • 2022 TOYOTA CAMRY HYBRID
  • 2021 TOYOTA COROLLA
  • 2021 TOYOTA RAV4 HYBRID
  • 2020 LEXUS ES
  • 2021 TOYOTA AVALON
  • 2021 TOYOTA CAMRY HYBRID
  • 2020 LEXUS RX
  • 2021 TOYOTA SIENNA HYBRID
  • 2020 TOYOTA AVALON HYBRID
  • 2021 TOYOTA HIGHLANDER
  • 2021 TOYOTA AVALON HYBRID
  • 2021 TOYOTA CAMRY
  • 2020 TOYOTA RAV4 HYBRID
  • 2021 LEXUS RX
  • 2020 LEXUS RX HYBRID
  • 2020 TOYOTA COROLLA
  • 2020 TOYOTA HIGHLANDER HYBRID

Check your VIN on NHTSA →

Enter the VIN only on the official service or manufacturer site. This worksheet does not ask for it.

What the official report says

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.

Official NHTSA campaign record

Why the reported issue matters

An air bag that does not deploy during a crash increases the risk of injury.

Official NHTSA campaign record

Prepare your observation

Use vehicle documents and existing service records. Leave airbag, belt and seat disassembly or deployment testing to the service provider.

A reported defect describes the campaign. It does not establish what caused a symptom on your individual vehicle, and absence of a symptom does not establish that an open recall is complete.

The reported manufacturer remedy

Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.

Official NHTSA campaign record

The source describes a phased campaign

The official record describes phases for the campaign, notifications or remedy. Ask which phase covers this VIN, model year and equipment, and what arrangements are available now. A past phase date does not establish current availability.

Timing language in the official record

Letters will continue to be mailed in phases through January 2026.

This describes the dated source record. Current arrangements for your VIN remain unconfirmed.

Additional official notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

View the source

Choose the next step from the official result

Not checked or unavailable

Keep eligibility unconfirmed. Use the official lookup or contact the manufacturer with 23V865000.

This campaign is open

Confirm current interim instructions, remedy availability and service arrangements. Keep the dated answer.

Not listed as open

Review earlier repair records and lookup limits if needed. A zero-open result does not explain an unresolved symptom.

Work order records recall work

Keep the campaign number, remedy and date together. Ask separately about a symptom that remains after the visit.

Your campaign-specific service questions

Use these questions with the official report. Keep the answers beside the remedy record; “discussed” records a conversation, not a completed repair.

  1. Does the manufacturer confirm that campaign 23V865000 applies to this VIN, including the report’s equipment and production restrictions?

    A matching model and year is only a starting point. The official lookup or manufacturer must establish the individual vehicle’s status.

  2. Which reported phase applies to this VIN, model year and equipment, and what remedy and interim instructions are available now?

    The official record describes phases for the campaign, notifications or remedy. Ask which phase covers this VIN, model year and equipment, and what arrangements are available now. A past phase date does not establish current availability.

  3. Which seating position or restraint component is included, and does the manufacturer give any interim occupancy instruction for this VIN?

    Compare the answer with the reported component: AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION.

  4. If an inspection determines which work is needed, what was inspected, what was found, and which corrective work followed?

    Ask for the inspection result as well as the final action. A parts list alone may not describe an inspection-based remedy.

  5. Which items in the reported replacement remedy for 23V865000 were replaced, and are they identified on the work order?

    Keep the replaced items and the campaign number together so that a later visit can distinguish recall work from other repairs.

  6. What dated document records the remedy performed under 23V865000, and what should I do if the reported concern remains?

    Keep campaign completion and unresolved symptoms as separate questions. A saved worksheet or booked appointment does not establish a repair.

Download the full guide and blank worksheet

Source and lookup coverage

NHTSA 23V865000: official campaign data · Official lookup and coverage limits

The quoted issue, consequence and remedy come from the official record as checked above. This independent guide adds a vehicle-check decision process, service questions and a private worksheet. Confirm current eligibility, remedy availability and interim instructions with the manufacturer.

The official VIN lookup may omit completed recalls, some recent campaigns and recalls outside its coverage. Vehicle notes and answers stay in this browser. A downloaded brief contains your notes; keep it appropriately. Groundwork is independent of NHTSA and the manufacturer.