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Visibility and cameras · UNITED STATES

25V686000: 360-degree view camera system may not display a rearview image properly in certain lighting conditions

FORD F-250 SD and 2 other models: check the listed vehicles, the reported issue and the manufacturer remedy for 25V686000. Keep the official status and service answers in one private record.

Official record checked 2026-10-19 UTC · Filing date 2025-10-10

Start with the specific vehicle

The report lists 9 model-year entries. Read the equipment and production restrictions in the reported issue, then use the official lookup or manufacturer to establish whether this campaign applies to your vehicle.

View the listed model years
  • 2020 FORD F-250 SD
  • 2020 FORD F-350 SD
  • 2020 FORD F-450 SD
  • 2021 FORD F-250 SD
  • 2021 FORD F-350 SD
  • 2022 FORD F-250 SD
  • 2022 FORD F-350 SD
  • 2021 FORD F-450 SD
  • 2022 FORD F-450 SD

Check your VIN on NHTSA →

Enter the VIN only on the official service or manufacturer site. This worksheet does not ask for it.

What the official report says

Ford Motor Company (Ford) is recalling certain 2020-2022 F-250 SD, F-350 SD, and F-450 SD vehicles. The 360-degree view camera system may not display a rearview image properly in certain lighting conditions.

Official NHTSA campaign record

Why the reported issue matters

A rearview camera image that does not display properly can reduce the driver’s view behind the vehicle, increasing the risk of a crash.

Official NHTSA campaign record

Prepare your observation

Keep the affected display or visibility function and the circumstances of an observed problem in the record. Do not recreate a visibility failure in traffic.

A reported defect describes the campaign. It does not establish what caused a symptom on your individual vehicle, and absence of a symptom does not establish that an open recall is complete.

The reported manufacturer remedy

Dealers will update the image processing module software, free of charge.This will be a phased campaign, with the remedy becoming available in different phases based on model years. Interim letters notifying owners of the safety risk were mailed on October 30, 2025. Additional letters will be mailed once the remedy is available on each phase. Owner notification letters were mailed May 19, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA8. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 13, 2025.

Official NHTSA campaign record

The source describes a phased campaign

The official record describes phases for the campaign, notifications or remedy. Ask which phase covers this VIN, model year and equipment, and what arrangements are available now. A past phase date does not establish current availability.

Timing language in the official record

This will be a phased campaign, with the remedy becoming available in different phases based on model years.

Additional letters will be mailed once the remedy is available on each phase.

This describes the dated source record. Current arrangements for your VIN remain unconfirmed.

Choose the next step from the official result

Not checked or unavailable

Keep eligibility unconfirmed. Use the official lookup or contact the manufacturer with 25V686000.

This campaign is open

Confirm current interim instructions, remedy availability and service arrangements. Keep the dated answer.

Not listed as open

Review earlier repair records and lookup limits if needed. A zero-open result does not explain an unresolved symptom.

Work order records recall work

Keep the campaign number, remedy and date together. Ask separately about a symptom that remains after the visit.

Your campaign-specific service questions

Use these questions with the official report. Keep the answers beside the remedy record; “discussed” records a conversation, not a completed repair.

  1. Does the manufacturer confirm that campaign 25V686000 applies to this VIN, including the report’s equipment and production restrictions?

    A matching model and year is only a starting point. The official lookup or manufacturer must establish the individual vehicle’s status.

  2. Which reported phase applies to this VIN, model year and equipment, and what remedy and interim instructions are available now?

    The official record describes phases for the campaign, notifications or remedy. Ask which phase covers this VIN, model year and equipment, and what arrangements are available now. A past phase date does not establish current availability.

  3. Which image, lamp or visibility function is covered by this campaign, and what should I do while the remedy is outstanding?

    Compare the answer with the reported component: BACK OVER PREVENTION:SOFTWARE.

  4. Which module and software completion record demonstrate that the update for 25V686000 was applied?

    Ask the service provider how the campaign-specific software remedy is documented. A dashboard reset is not evidence of the specified update.

  5. What dated document records the remedy performed under 25V686000, and what should I do if the reported concern remains?

    Keep campaign completion and unresolved symptoms as separate questions. A saved worksheet or booked appointment does not establish a repair.

Download the full guide and blank worksheet

Source and lookup coverage

NHTSA 25V686000: official campaign data · Official lookup and coverage limits

The quoted issue, consequence and remedy come from the official record as checked above. This independent guide adds a vehicle-check decision process, service questions and a private worksheet. Confirm current eligibility, remedy availability and interim instructions with the manufacturer.

The official VIN lookup may omit completed recalls, some recent campaigns and recalls outside its coverage. Vehicle notes and answers stay in this browser. A downloaded brief contains your notes; keep it appropriately. Groundwork is independent of NHTSA and the manufacturer.